10-Year Warranty

Our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers.

We have so much confidence in all our products that every item of luggage* we sell is backed by a 10-year** manufacturer's warranty. This warranty provides reassurance that should any fault or defect become apparent during the warranty period we will endeavour to repair, provide new parts, or replace your luggage.

Please ensure you keep the warranty hangtag and proof of purchase such as a till receipt, invoice, or an online order confirmation (Bank/credit card statements are not accepted as proof of purchase), as without which, claims will not be valid.

Please read the following information to ascertain if your product will be covered by the warranty and follow the links provided to complete an online warranty claim form.

*Non-wheeled items such as holdalls & vanity cases may have different warranties - please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below.

**Time frame of warranty may differ from country to country please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below.

  • What's covered by the warranty?

    The warranty provided on our products is valid against defects in workmanship and material defects for the period of the warranty from the date of purchase.

    Allowing for reasonable wear and tear, should any defect in workmanship become apparent during the warranty period, we will endeavour to repair, provide new parts, or replace your luggage. (Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price.)

    Replacement products will be covered by the warranty equal to the length of time remaining on the warranty of your original purchase.

    Shipping charges may apply.

    Please Note: Warranty claims can take up to 28 business days to complete upon receipt of all warranty information requested.

    Warranty claims are processed in order of receipt, and we ask for your patience in peak travel periods.

  • What's not covered by the warranty?

    Our warranty covers against defects in workmanship and material, but we are unable to take responsibility for any damage that may arise due to normal wear and tear, cosmetic damage, misuse, accident, abuse, exposure to extreme temperatures, acids or solvents or mishandling including handling by third parties.

    The Warranty only extends to the original owner of the item.

    The warranty does not extend to include:


    - Replacement of other items that may have been purchased as part of a set

    - Incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses

    - Combination lock issues due to the incorrect setting of a combination lock, forgetting the combination lock number or deliberately forcing the lock open

    - Zippers that have been damaged due to force

    - Products purchased from unauthorised it luggage retailers


    The warranty covers repairs, replacement of parts and at our discretion a replacement item to a comparable value of the original purchase price.  Shipping Fees may apply.

  • What happens if an airline damages my case?

    Airline baggage handling is the most common cause of damage to luggage. 

    it luggage is not responsible for any damage that occurs whilst your luggage is in transit and we recommend that such damage is reported to the airline or carrier as soon as it is discovered.

    Inspect your product immediately after receiving it from the transit company. Airline damages can be claimed from the respective airline you are travelling with.

    Claims need to be registered before leaving the airport at the airline customer service desk.

    Details will be requested from you such as:

    - Passenger name and date of flight
    - Flight number
    - Ticket number
    - Details of damage with a picture

    Ensure you receive an acknowledgement receipt.

  • Do I need to register my item to qualify for a 10-year warranty?

    There is no need to register to validate the warranty.

    All warranty claims must be supported by the Warranty hangtag and be accompanied by proof of purchase such as a till receipt, invoice, or digital order confirmation, without which, claims will not be valid.

    Please note: bank/credit card statements are not accepted as proof of purchase.

  • How do I make a claim?

    If you purchased your product from this website, please complete the warranty form on our contact us page.

    If your product was purchased within the last 12 months, the warranty lies with the retailer during this period. Your suitcase, therefore, is to be returned to the store with your proof of purchase. If it is a manufacturing fault, they should be able to provide you with a replacement or refund.

    If you purchased your product more than 12 months ago, please complete the warranty form on our contact us page with all relevant information and photography to start the claim process.

    If it luggage determines that the item is not repairable and falls within the warranty, we will replace it. Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price.

    The delivery cost of replacement cases will only be paid if shipped within the EU.

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