Terms & Conditions
These Terms and Conditions of Use and Sale, together with any and all other documents referred to in them, set out the Terms of Use and Sale under which you may use our website located at URL: https://eu.itluggage.com/.
Please read these Terms of Sale carefully and ensure that you understand them before ordering any goods on our website, check that they contain everything which you want and nothing that you are not willing to agree to.
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If you would like this information in another format (for example: audio, large print, braille) please email us at [email protected] or fill in a form on our contact us page.
1. Definitions
Contract: A contract for the purchase and sale of Goods.
User, You, Your: Someone who by entering the address of this Site or by following a link visits this Site.
Site: Webpages grouped together under the address of https://eu.itluggage.com/
2. Key Information
2.1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your Goods, in most cases, You can change your mind and get a full refund.
2.2. The Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, You are entitled to the following:
a) Up to 30 days: If Your Goods are faulty, You can get a refund
b) Up to six months: If Goods can’t be repaired or replaced, then You are entitled to a full refund in most cases
c) Up to six years: If the Goods do not last a reasonable length of time, You may be entitled to some money back
d) This is a summary of some of Your key rights. For detailed information from Citizens Advice please visit: www.citizensadvice.org.uk or call 03454 04 05 06.
e) The information in this summary box summarises some of Your key rights. It is not intended to replace the Contract below which You should read carefully.
2.3. This Contract sets out: Your legal rights and responsibilities; Our legal rights and responsibilities; and certain key information required by law.
2.4. If you don’t understand any of this contract and want to talk to us about it, please contact us by e-mail: [email protected] (Monday to Friday: 9 am to 6 pm)
Terms of Use
3. About Our Terms
3.1. These Terms explain how You may use Our Site.
3.2. References in these Terms to the Site includes the following websites: eu.itluggage.com and all associated web pages.
3.3. You should read these Terms carefully before using the Site.
3.4. By accessing or using Our Site or otherwise indicating Your consent, You agree to be bound by these Terms and the documents referred to in them.
3.5. If You do not agree with or accept any of these Terms, You should stop using the Site
3.6. If you have any questions about Our Site, please contact Us by email: [email protected] (Monday to Friday: 9am to 6pm)
4. Using Our Site
4.1. Our Site is for Your personal and non-commercial use only
4.2. You agree that You are solely responsible for;
a. All costs and expenses You may incur in relation to Your use of the Site; and
b. Keeping Your password and other account details confidential
4.3. Our Site is intended for use only by those who can access it from within the EU. If You choose to access the Site from locations outside the EU, You are responsible for compliance with local laws where they are applicable
4.4. We seek to make Our Site as accessible as possible. If You have any difficulties using Our Site, please contact Us at: [email protected]
4.5. As a condition of Your use of Our Site, You agree to comply with Our acceptable use policy and Our Online Terms and Conditions for the supply of Goods, where applicable.
4.6. We may prevent or suspend Your access to Our Site if You do not comply with any part of these Terms, any Terms or policies to which they refer or any applicable law.
5. Your Privacy
5.1. Your privacy and personal information are important to Us. Any personal information that You provide to Us will be dealt with in line with Our Privacy Policy. This explains what personal information We collect from You, how and why We collect, store, use and share such information; Your rights in relation to Your personal information and how to contact Us and supervisory authorities in the event You have a query or complaint about the use of Your personal information.
5.2. Our Privacy Policy is available at: https://www.eu.itluggage.com/pages/privacy-policy
6.1. Our Site and all intellectual property rights in it including, but not limited to any Content are owned by Us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of Our rights in any intellectual property in connection with these Terms. This means, for example, that We remain owners of them and free to use them as We see fit.
6.2. Nothing in these Terms grants You any legal rights in the Site other than as necessary to enable You to access Our Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within Our Site.
6.3. Trade marks: “it luggage” are Our trade marks. Other trade marks and trade names may also be used on Our Site. The use of any trade marks on the Site is strictly prohibited unless you have Our prior written permission.
7. Submitting Information to Our Site
7.1. While We try to make sure that the Site is secure, we cannot guarantee the security of any information that You supply to Us and therefore We cannot guarantee that it will be kept confidential. For that reason, You should not let Us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that You regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While We value Your feedback, You agree not to submit any Unwanted Submissions.
7.2. We may use any Unwanted Submissions as We see reasonably fit on a free-of-charge basis (bear in mind that We have no way of knowing whether such information is confidential, commercially sensitive or valuable because We do not monitor Our Site to check for these matters). Therefore, We will not be legally responsible for keeping any Unwanted Submissions confidential nor will We be legally responsible to You or anybody else for any use of such Unwanted Submissions.
8. Accuracy of Content and Availability
8.1. While we try to make sure that Our Site is accurate, up-to-date and free from bugs, Including reasonable care to ensure information regarding Our Goods are accurate, We cannot promise that it will be. Furthermore, We cannot promise that Our Site will be fit or suitable for any purpose. Any reliance that You may place on the information on Our Site is at Your own risk.
8.2. We may suspend or terminate operation of Our Site at any time as we see fit.
8.3. You may have certain legal rights when using Our Site (such as if the Online terms and conditions for the supply of Goods apply to You). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015.
8.4. Content is provided for Your general information purposes only and to inform You about Us and Our products and news, features, services, and other websites that may be of interest. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.
8.5. While we try to make sure that Our Site is available for Your use, We do not promise that Our Site is available at all times, nor do we promise the uninterrupted use by You of Our Site.
8.6. Continual updates to the Our Site mean that changes are made to the information on the Site without notice.
9. Hyperlinks and Third Party Sites
9.1. Our Site may contain hyperlinks or references to third party websites other than Our Site. Any such hyperlinks or references are provided for Your convenience only.
9.2. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that We endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
10. Limitation On Our Liability
10.1. Except for any legal responsibility that We cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of Your personal information, We are not legally responsible for any losses that;
a) Were not foreseeable to You and Us when these Terms were formed; or
b) That were not caused by any breach on Our part;
c) Business losses; and
d) Losses to non-consumers
10.2. Events beyond Our control: We shall have no liability to You for any breach of these Terms caused by any event or circumstance beyond Our reasonable control including, but not limited to;
a) Strikes
b) Lock-outs
c) Other industrial disputes
d) Breakdown of systems or network access
e) Flood, fire, explosion or accident
11. Rights of Third Parties
11.1. No one other than a party to these Terms has any right to enforce any of these Terms.
12. Variations
12.1. These Terms are dated 17th April 2023. No changes to these Terms are valid or have any effect unless agreed by Us in writing or made in accordance with this clause.
12.2. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on Our Site and by continuing to use and access the Site following such changes, You agree to be bound by any variation made by Us.
12.3. It is your responsibility to check these Terms from time to time to verify such variations.
13. Disputes
13.1. We will try to resolve any disputes with You quickly and efficiently.
13.2. If You are unhappy with Us please contact Us as soon as possible.
13.3. If You and We cannot resolve a dispute using Our complaint handling procedure, We will:
a) Let You know that We cannot settle the dispute with You; and
b) Give You certain information about Our alternative dispute resolution provider
13.4. If You want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
13.5. Relevant European Union law will apply to these Terms.
Terms of Sale
14. Introduction
14.1. When You buy goods on Our Site You agree to be legally bound by this Contract.
14.2. You may only buy goods from Our Site for non-business reasons.
14.3. This contract is only available in English. No other languages will apply to this contract.
14.4. When buying any Goods You also agree to be legally bound by;
a) Our website Terms and Conditions and any documents referred to in them;
b) Extra terms which may add to, or replace some of, this Contract. This may happen for legal or regulatory reasons; and
c) Specific terms which apply to certain Goods.
14.5. All of the above documents form part of this Contract as though set out in full here.
15. Identification - Who are We
15.1. IT LUGGAGE DE GmbH a company registered in Germany under company number HRB131390.
15.2. Our registered office is at: Neuer Wall 10, Hamburg-Neustadt 20354
15.3. Our VAT number is: DE294635907
• Tel: +44 1992 305900
• Email: [email protected]
16. Information We give You
16.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that We must give You certain key information before a legally binding contract between You and Us is made. If You want to see this key information, please:
a) Click on the ‘Summary of Your Key Rights’
b) Read the acknowledgement email; or
c) Contact Us using the contact details at the top of this page.
16.2. The key information We give You by law forms part of this contract (as though it is set out in full here)
16.3. If We have to change any key information once a legally binding contract between You and Us is made, We can only do this if You agree to it.
17. Your Privacy and Personal Information
17.1. Our Privacy Policy is available at: https://www.eu.itluggage.com/pages/privacy-policy
17.2. Your privacy and personal information are important to Us. Any personal information that You provide to Us will be dealt with in line with Our Privacy Policy, which explains what personal information We collect from You, how and why We collect, store, use and share such information, Your rights in relation to Your personal information and how to contact Us and supervisory authorities if You have a query or complaint about the use of Your personal information.
18. Ordering Goods from Us
18.1. Below, We set out how a legally binding contract between You and Us is made.
18.2. You place an order on the Site by completing the checkout process. Please read and check Your Order carefully before submitting it. However, if You need to correct any errors You can do so before submitting it to Us.
18.3. When You place Your order at the end of the online checkout process (e.g. when You click on the “order now” button, We will acknowledge it by email. This acknowledgement does not, however, mean that Your order has been accepted.
18.4. We may contact You to say that We do not accept Your Order. This is typically for the following reasons:
a) The goods are unavailable;
b) We cannot authorise Your payment;
c) You are not allowed to buy the Goods from Us;
d) We are not allowed to sell the Goods to You;
e) You have ordered too many Goods; or
f) There has been a mistake on the pricing or description of the Goods.
18.5. We will only accept Your order when We email You to confirm this (Confirmation Email). At this point:
a) A legally binding contract will be in place between You and Us; and
b) We will dispatch the Goods to You.
18.6. If You are under the age of 18 You may buy Goods from Our Site. You may not be able to buy certain Goods because You are too young. These are set out on the relevant Site page for the Goods.
19. Right to Cancel
19.1. You have the right to cancel this Contract within 14 days without giving any reason.
19.2. The cancellation period will expire after 14 daysa from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the first Good.
19.3. To exercise the right to cancel, You must inform Us of Your decision to cancel this Contract by a clear statement (e.g. a letter sent by post, or email) using the contact details at the top of this contract.
19.4. To meet the cancellation deadline, it is sufficient for You to send Your communication concerning Your exercise of the right to cancel before the cancellation period has expired.
20. Effects of Cancellation
20.1. If You cancel this Contract, We will reimburse to You all payments received from You, including the costs of delivery (except for the supplementary costs arising if You chose a type of delivery other than the least expensive type of standard delivery offered by Us).
20.2. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by You.
20.3. We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day We received back from You any Goods supplied; or
b) (If earlier) 14 days after the day You provide evidence that You have returned the Goods; or
c) If there were no Goods supplied, 14 days after the day on which We are informed about Your decision to cancel this Contract.
20.4. We will make the reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of the reimbursement.
20.5. We may withhold reimbursement until we have received the Goods back or You have supplied evidence of having sent back the Goods, whichever is the earliest.
20.6. If You have received goods:
a) You shall send back the Goods or hand them over to Us, without undue delay and in any event not later than 14 days from the day on which You communicate Your cancellation from this contract to Us. The deadline is met if You send back the Goods before the period of 14 days has expired;
b) You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
21. Delivery
21.1. We use DPD to deliver Our Goods. If You want to see Your delivery options, visit Our Site before You place Your order.
21.2. The estimated date for delivery of the Goods is set out in the Confirmation Email.
21.3. If something happens which:
a) Is outside of Our control; and
b) Affects the estimated date of delivery;
c) We will let You have a revised estimated date for delivery of the Goods.
21.4. Delivery of the Goods will take place when We deliver them to the address that You gave to Us.
21.5. Unless You and We agree otherwise, if We cannot deliver Your Goods within 30 days, We will:
a) Let You know;
b) Cancel Your order; and
c) Give You a refund.
21.6. If nobody is available to take delivery, please contact Us using the contact details at the top of this page.
21.7. You are responsible for the Goods when delivery has taken place. In other words, the risk in the Goods passes to You when You take possession of the goods.
21.8. We deliver to addresses within Germany, France, Austria, Belgium Netherlands, and Luxembourg. Some geographical restrictions may apply.
21.9. We may deliver your Goods in instalments.
22. Payment
22.1. Our Site indicates the methods of payment credit cards and debit cards which We are able to accept at any given time. These are listed as icons on the Site and available to select at Checkout. We do not accept cash.
22.2. We will do all that We reasonably can to ensure that all of the information You give us when paying for the Goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on Our part, any failure by Us to comply with this Contract or our Privacy Policy or breach by Us of Our duties under applicable laws. We will not be legally responsible to You for any loss that You may suffer if a third party gains unauthorised access to any information that You give us.
22.3. Your credit card or debit card will only be charged when the Goods are dispatched.
22.4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
a) Verified by Visa;
b) Mastercard®SecureCodeTM
22.5. If Your payment is not received by Us and You have already received the Goods, You:
a) Must pay for such Goods within 14 days; or
b) Must return them to Us as soon as possible. If so, You must keep the Goods in Your possession, take reasonable care of them (including ensuring that You follow any instructions or manuals given with the Goods) and not use them before You return them to Us.
22.6. If You do not return any Goods (such as where You have not paid for them) We may collect the Goods from You. We will try to contact You to let you know if we intend to do this.
22.7. Nothing in this clause affects Your legal rights to cancel the Contract during the ‘cooling off’ period.
22.8. The price of the Goods:
a) Is in Euros (€)(EUR);
b) Includes VAT at the applicable rate; and
c) Does not include the cost of;
d) Delivering the Goods (if You want delivery options and costs, visit Our Site before you place your order).
23. Nature of the Goods
23.1. The Consumer Rights Act 2015 gives You certain legal rights (also known as ‘statutory rights’), for example, the Goods:
a) Are of satisfactory quality;
b) Are fit for purpose;
c) Match the description, sample or model
23.2. We must provide You with goods that comply with Your legal rights.
23.3. The packaging of the Goods may be different from that shown on the Site.
23.4. While We try to make sure that:
a) All weights, sizes and measurements set out on the Site are as accurate as possible, there may be a small tolerance of up to 10% in such weights, sizes and measurements in the luggage; and
b) The colours of our Goods are displayed accurately on the Site, the actual colours that you see on Your computer may vary depending on the monitor that You use.
23.5. Any Goods sold:
a) At discount prices;
b) as remnants; or
c) as substandard;
d) will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
23.6. If We can’t supply a certain Good We may need to substitute them with alternative Goods of equal or better standard and value. In this case:
a) We will let You know if We intend to do this but this may not always be possible; and
b) You can refuse to accept such substitutes, in which case We will offer You a refund or a replacement and let You know how long such an offer remains open for.
24. Faulty Goods
24.1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this Contract. They are a summary of some of Your key rights. For more detailed information on Your rights and what You should expect from Us, please:
a) Visit Our Site: https://www.eu.itluggage.com/;
b) Contact Us using the contact details at the top of this page; or
c) Visit the Citizens Advice website: www.citizensadvice.org.uk or call 03454 04 05 06.
24.2. Nothing in this Contract affects Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
24.3. Please contact Us using the contact details at the top of this page, if You want:
a) Us to repair the Goods;
b) Us to replace the Goods;
c) A price reduction; or
d) To reject the Goods and get a refund.
25. End of the Contract
25.1. If this contract is ended it will not affect Our right to receive any money which You owe to Us under this Contract.
26. Limit on Our Responsibility to You
26.1. Except for any legal responsibility that We cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of Your personal information, We are not legally responsible for any losses that:
a) Were not foreseeable to You and Us when the Contract was formed;
b) That were not caused by any breach on Our part;
c) Business losses; and
d) Losses to non-consumers.
27. Disputes
27. 1. We will try to resolve any disputes with You quickly and efficiently.
27.2. If You are unhappy with:
a) The Goods;
b) Our service to You; or
c) any other matter,
d) please contact Us as soon as possible.
27.3. If You and We cannot resolve a dispute using Our internal complaint handling procedure, We will:
a) Let You know that We cannot settle the dispute with You; and
b) give You certain information required by law about Our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with Us. For more details, please visit the website on the ‘Your Europe’ portal: e.g. https://webgate.ec.europa.eu/odr
27.4. If You want to take court proceedings, the courts of the part of the United Kingdom in which You live will have non-exclusive jurisdiction in relation to this Contract.
27.5. The laws of England and Wales will apply to this Contract.
28. Third Party Rights
28.1. No one other than a party to this contract has any right to enforce any term of this contract.